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What if my jewelry breaks?
Are your handbags real?
How come the purse prices are so low?
Can I return an item?
What if I need jewelry sizing?
Help, I lost an earring!


What if my jewelry breaks?
All Michelle V. Designs jewelry is guaranteed for materials and construction for 3 years from the date of purchase. Simply email Michelle prior to returning the item for repair. Item will be repaired for free when customer pays for postage. Items will be repaired for a small fee and postage cost after the 3 year period.

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Are your handbags real?
Yes, all designer items Michelle V. offers for sale are authentic. She does not sell replica or counterfeit handbags. All items are guaranteed to by authentic.

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How come the purse prices are so low?
Since designers are always introducing new styles throughout the year, often a style will be replaced by a new one so it is not offered any longer by a designer. Some times it is simply a color that is replaced, and the style is still current. Michelle V. obtains those replaced styles and/or colors and is able to pass the savings on to customers. Top quality designer handbags can be had at a fraction of the retail price!

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Can I return an item?
Yep. All items are returnable. You must contact Michelle V. via email within 3 days of your original delivery before returning any item. Items must be received back in new, unused condition with the tags attached. Money will be refunded less shipping and a 15% restocking fee or exchange made.

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What if I need jewelry sizing?
No problem. Try and identify whether an item will fit prior to shipment if possible so the item can be sized before it leaves the Michelle V. Designs shop. If you receive an item and it needs adjustment, simply email Michelle first and she will guide you through all steps necessary.

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Help, I lost an earring!
No problem. Simply email Michelle first, mail the existing earring and she will make you an new one for a small fee plus shipping.

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Last Updated: 3 Feb 2015 21:11:30 PST home  |  about  |  terms  |  contact
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